Awakening to the new transformative well-being in hospitality and tourism: the importance of training and competence sharing among professionals

When analyzing the study and creation of a functional concept for any wellness area within an accommodation facility, the value and knowledge of high international standards become fundamental in guaranteeing the professional qualifications of the operational staff. Therefore, accurate training becomes essential to create the right integrated and effective operational methodology within the structure itself.

The intervention highlights the necessary operational dynamics so that the consequent competence sharing between wellness departments and related professionals allows for identifying the identity and "specialization" of the wellness facility itself, thus triggering the process of customer loyalty with a consequent predictable development of the entire wellness area.

This is so that the tailored Spa Experience can awaken the awareness of your client/guest, accompanying them in the transition from choosing a "wellness during vacation" criterion to a "wellness vacation" one.