Gloria Milani

She is a hospitality professional with over fifteen years of experience in the hotel industry, gained within large international chains. Her career began in the United Kingdom, where she specialized in operational management roles in Scotland, before moving to London, holding strategic positions in sales and commercial areas. In 2020, she returned to Italy, focusing on the Travel Management Companies and Consortia market, initially with responsibilities for Southern Europe. From 2023, she expanded her scope to a European level, and recently joined Accor's global division, where she leads an international team and develops commercial strategies for the TMC & Consortia segment. In recent years, Gloria has deepened her understanding of artificial intelligence's role in hospitality, exploring applications ranging from stay personalization to revenue management, and sales process optimization. Her integrated vision of operations, sales, and technological innovation makes her an authoritative voice in the B2B hospitality landscape, with a particular focus on the challenges and opportunities that AI brings to major players in the industry.